Privacy Policy

1. Who We Are

Serendipity Tours Turkey is a boutique tour operator based in Australia, specialising in small-group and private guided tours of Turkey. Our website is serendipitytours.com.au. Our contact email is info@serendipityturkey.com.

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us, including:

• Your name and email address when you submit an enquiry or subscribe to our newsletter
• Your phone number if you choose to provide it
• Travel details (dates, group size, interests) when requesting a tour quote
• Passport details and dietary/medical requirements for confirmed bookings only

We do not collect payment card details through this website. All financial transactions are handled via secure bank transfer or a third-party payment processor.

3. How We Use Your Information

We use the information you provide to:

• Respond to your tour enquiries and send quotes or itineraries
• Process and manage your booking
• Send our newsletter if you have subscribed (you can unsubscribe at any time)
• Communicate important updates about your tour
• Improve our website and services

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies and Analytics

Our website uses Cloudflare Web Analytics, which is cookie-free and GDPR-compliant. It collects only anonymised, aggregated data about page visits — no personal data, no tracking across websites. We do not use Google Analytics or any advertising cookies.

5. Third-Party Services

We may use the following third-party services which have their own privacy policies:

• MailerLite — for newsletter delivery (if you have subscribed)
• Formspree — for processing contact form submissions
• Cloudflare — for website hosting, security, and analytics

6. Data Retention

We retain your personal information only for as long as necessary to provide our services or as required by law. Enquiry data is typically kept for 2 years. Booking records are kept for 7 years for legal and accounting purposes.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Unsubscribe from our newsletter at any time via the link in any email

To exercise any of these rights, email us at info@serendipityturkey.com.

8. Security

Our website is served over HTTPS and hosted on Cloudflare's global network. We take reasonable precautions to protect your personal information, but no method of transmission over the internet is 100% secure.

9. Contact

If you have any questions about this Privacy Policy, please contact us at info@serendipityturkey.com or call +61 435 677 764.