Privacy Policy

1. Who We Are

This is the Australian-facing Serendipity Tours website, working with Serendipity Tours Turkey on small-group and private guided tours of Turkey. Our website is serendipitytours.com.au. Our contact email is info@serendipitytours.com.au.

2. What Information We Collect

When you use a website form, it sends the fields you provide to Formspree. These can include:

• Your name and email address for enquiries, or your email address for a newsletter request
• Travel details (dates, group size, interests) when requesting a tour quote
• Your message, the selected tour and the page from which you enquired

These forms do not ask for payment-card or passport details. Please do not include sensitive medical, identity or payment information in a general enquiry. Website hosting and form providers also receive technical request information, such as IP addresses and browser information.

3. How We Use Your Information

We use the information you provide to:

• Respond to your tour enquiries and send quotes or itineraries
• Follow up a newsletter request; the form confirmation means the request was received, not that a mailing-list subscription is confirmed
• Understand aggregate website usage through cookieless analytics

4. Cookies and Analytics

This website does not use analytics cookies and does not show a cookie banner. Site statistics are collected with Cloudflare Web Analytics, a cookieless service that measures page views and performance without cookies, local storage, fingerprinting or cross-site tracking. Individual visitors are not identified or profiled. Form fields such as your name, email address and message are never included in analytics. Cloudflare hosting and security processing are separate from website analytics and remain necessary to serve requests.

5. Third-Party Services

Services used by this website have their own privacy policies:

• Formspree — receives contact, tour-enquiry and newsletter-request form submissions
• Cloudflare — hosting, security and cookieless website analytics

These providers may process data outside Australia. Clicking WhatsApp, TripAdvisor or other external links takes you to a separate service governed by its own privacy settings and policy. Newsletter delivery and booking arrangements made after an enquiry are not performed by these website forms; contact us for details of those processes before providing further information.

6. Data Retention

This static website does not itself maintain an enquiry database. Submitted details are processed by Formspree and may be retained in the business's enquiry and correspondence systems. Retention periods and deletion arrangements for those systems need to be confirmed with us; the website does not establish a two-year or seven-year schedule. Contact us to ask what information is held and to request its deletion.

7. Your Requests and Choices

You can contact us to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Ask to stop receiving newsletters or other marketing messages

To make a request or discuss applicable privacy rights, email us at info@serendipitytours.com.au.

8. Security

Our website is served over HTTPS and hosted on Cloudflare's global network. We take reasonable precautions to protect your personal information, but no method of transmission over the internet is 100% secure.

9. Contact

If you have any questions about this Privacy Policy, please contact us at info@serendipitytours.com.au or call +61 431 932 629.