Terms & Booking Conditions | Serendipity Tours Turkey

These Terms & Booking Conditions apply to all bookings made with Serendipity Tours Turkey ("we", "us", "our") through our website, by email, phone, or any other means of remote communication. By confirming a booking, the client ("You") agrees to these terms in full.

1. The Company

Serendipity Tours is operated by Serendip Turizm Tic. Ltd. Şti., a fully licensed travel agency under TÜRSAB (Association of Turkish Travel Agencies), licence number 7797. As an accredited agency, we are bound by TÜRSAB's professional and ethical conduct standards, and you are welcome to verify our accreditation independently.

2. Booking & Payment

Currency: All prices are quoted and payable in Euro (EUR) or US Dollar (USD).
Deposit: A 25% deposit is due within 7 days of receiving your booking confirmation/invoice to secure your reservation.
Balance: The remaining 75% is due no later than 60 days before your tour start date.
Accepted payment methods: Bank transfer or credit card (3D Secure). We do not charge transaction fees. Card details are not stored by us.

3. Cancellation Policy

If you cancel your booking, the following charges apply based on notice given before the tour start date:

Notice before departure	Cancellation fee
60+ days before departure	No cancellation charge
30-59 days before departure	40% of the total tour price
2-29 days before departure	60% of the total tour price
Less than 2 days before departure or no-show	100% of the total tour price

Non-refundable third-party costs already incurred on your behalf (such as promotional flight tickets, visa fees and insurance premiums) are charged separately in every cancellation bracket, including 60+ days and no-shows.

4. Changes by Serendipity Tours

If we must change a significant element of your tour before departure for reasons beyond your control, we will offer you either an equivalent/alternative tour, a partial refund reflecting any difference in value, or a full refund. Minor changes (e.g. a same-standard hotel substitution, order-of-visit changes, or an equally qualified guide substitution) are not considered significant changes.

5. Force Majeure

Serendipity Tours is not liable for failure to perform, or delay in performing, any obligation under these terms caused by events beyond our reasonable control, including but not limited to natural disasters, epidemics, war, terrorism, civil unrest, government restrictions, border/airspace closures, strikes, or industrial action. In such cases, we will assist you as reasonably possible and offer rescheduling or a refund of amounts not already irrecoverably committed to third parties.

6. Health & Fitness

You should be in reasonably good health to participate in your tour. Many of our itineraries include walking on uneven or archaeological terrain. If you have a health condition, mobility limitation, or dietary requirement, please inform us in writing at the time of booking. We are not able to provide medical advice; please consult your own physician regarding any vaccinations or health preparations for travel to Turkey.

7. Passports, Visas & Travel Documents

You are responsible for ensuring you and all travellers in your party hold valid passports, visas, and any other required travel documents. We are not liable for any loss, denied boarding, or additional cost resulting from missing or invalid travel documents.

Australian ordinary passport holders do not need a visa for tourism or transit stays of up to 90 days within any 180-day period. This exemption does not cover all passport types or purposes of travel. Check the Turkish Ministry of Foreign Affairs guidance for your nationality and passport, and contact a Turkish embassy or consulate for other circumstances.

The Turkish Ministry of Foreign Affairs recommends a passport valid for at least 6 months from arrival in Turkey. Its general entry rule requires validity for at least 60 days beyond the permitted duration of the visa, visa exemption or residence permit: for a 90-day exemption, that is 150 days of validity on entry. Check any separate airline and transit-country requirements before travel.

Guidance checked 7 September 2026; entry rules and advice can change.

8. Limitation of Liability

Serendipity Tours acts as an agent arranging services provided by third parties (airlines, hotels, coach operators, local guides, etc.). We are not liable for death, injury, loss, or damage arising from the acts, defaults, or omissions of these independent third-party providers, or from events outside our control (force majeure, government action, strikes, technical failures, etc.), except where such liability cannot be excluded under applicable law. Our liability, where it does apply, is limited to the value of the affected portion of your booking.

9. Complaints

Any issue arising during your tour should be reported immediately to your guide or local representative so it can be addressed in real time. If unresolved, please submit a written complaint to info@serendipitytours.com.au within 30 days of your tour's completion. We will respond within 15 days.

10. Governing Law

These terms are governed by the laws of the Republic of Turkey. Any dispute will be subject to the exclusive jurisdiction of the courts of Ankara, Turkey, without prejudice to any statutory consumer protection rights you may hold in your own country of residence.

11. Contact

For any questions about these Terms & Booking Conditions, contact us at info@serendipitytours.com.au or call +61 431 932 629.

12. Intellectual Property and Image Use

All photographs, videos, text, itineraries, and design elements on this website are the intellectual property of Serendipity Tours Turkey unless otherwise stated.

You may not copy, reproduce, republish, redistribute, modify, or commercially use any website image or content without our prior written permission.

Unauthorized use may result in content takedown requests, legal action, and claims for damages where permitted by law.